Shipping and Delivery
COVID-19 update: Shipping delays possible as we continue to protect our employees. We are sincerely sorry for the inconvenience. We are balancing getting orders out in a timely matter and keeping employees safe.
We are incredibly grateful for your understanding and patience, and look forward to shipping your products as soon as possible. Thank you!
Delivery Methods and Shipping Rates:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| UPS ground | 2-7 business days once shipped | $8.00 |
| UPS 2-Day Air | 2 business days once shipped | $15.00 |
To begin the return process, visit our Returns page. You will need your order number and billing zip code to begin the online return process.
- We recommend using our $10.00 printable return shipping label
- The $10.00 shipping label cost will be deducted from your refund
- Important Shipping information
- UPS does not deliver on weekends or holidays.
- In-stock orders are not guaranteed to ship the same day they are received.
- Jack Wolfskin reserves the right to hold any order for suspected fraud.
- Once your order ships, you will receive a confirmation email specifying expected delivery date along with the corresponding tracking number.
- Why Didn't I Receive My Shipping or Order Confirmation?
- Order and shipping confirmations are sent to the email address provided during checkout.
- Emails are sent when an order is placed and after an order ships. If you did not receive these emails, please check your spam or junk folder. You can always contact Customer Service at customerservice@jackwolfskin.us. We are available Monday - Friday 9am - 5pm MST.
- Do you offer free shipping?
- We are offering free ground shipping and returns to all users that create an account now through the end of December 31, 2021 at 11:59 pm PST. You can sign up for an account here.
- Do you ship to Hawaii and Alaska?
- At this time we do not ship to Hawaii or Alaska. We hope to change that soon.
Take 15% Off Your Next Order*
Subscribe to our email list for your 15% off discount code, exclusive offers, early access to our latest products, and more pawsome perks.
*Offer valid for first time subscribers only. Exclusions apply.